AAA's Direct Repair Shop Program

The Service You Need,
When You Need It Most

AAA takes the worry out of accident appraisal and repair with services designed to get you back on the road quickly and, most importantly, safely.

Direct Repair Shop Referral

AAA’s Direct Repair Shop Program can refer you to a network of hundreds of reputable automotive repair shops. This time-saving service ensures your repairs will be performed by a shop that meets our rigorous standards for:

  • Inspection
  • Quality repair
  • Superior customer service
  • Strict training requirements
  • State-of-the-art equipment
  • Reasonable pricing

As part of the program, you’ll also receive a warranty on workmanship for claim-related damages for as long as you own the vehicle.

For Customers
Currently Insured
Through AAA

or, call


to contact an agent
near you.

If your vehicle is not drivable, we can make arrangements to have it towed to one of these AAA Direct Repair Shop locations. Additionally, if you have car rental coverage, AAA can set up a rental reservation for you if you select Enterprise or Hertz® when you file a claim.

The Choice Is Yours

While the shop referral service through our AAA Direct Repair Shop referral service comes highly rated, we also recognize that you may already have a preferred shop. Customers who are insured through AAA can still take advantage of rental reservation assistance and other services regardless of the shop they choose.


AAA’s Direct Repair Shop Program is for customers currently insured through AAA. Follow the Find A Shop button to locate a facility near you. Not insured through AAA? Contact an agent for a free, no obligation quote today.

Total Loss — Settlement Assistance

In the event that your vehicle is deemed a total loss, we will also assist you through the settlement process. In general, a total loss occurs when the repair cost exceeds the value of the vehicle.


or call 888.222.4417 to contact an agent near you.

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