AAA's Direct Repair Shop Program

The Service You Need,
When You Need Them Most

AAA takes the worry out of accident appraisal and repair with convenient services designed to get you back on the road quickly and, most importantly, safely.

Direct Repair Shop Referral

AAA’s Direct Repair Shop Program can refer you to a network of hundreds of reputable automotive repair shops. This time-saving service ensures your repairs will be performed by a shop that meets our rigorous standards for:

  • Inspection
  • Quality repair
  • Superior customer service
  • Strict training requirements
  • State-of-the-art equipment
  • Reasonable pricing

As part of the program, you’ll also receive a warranty on workmanship for claim-related damages for as long as you own the vehicle.


or, call


to contact an agent
near you.

Drive-In Inspection and Appraisal

Also part of the Direct Repair Shop Program, we’ve selected a host of automotive repair shops to voluntarily participate in a convenient Drive-In Inspection and Appraisal Program. The inspection usually takes less than 30 minutes; which means, unlike other shops, you won’t be inconvenienced by having to leave your vehicle an entire day. Further, an appointment is never required; however, as a courtesy to you, the Drive-In Inspection shop often calls you to arrange a convenient time for your inspection. Following the inspection, you will be provided with a copy of your estimate. You can take this estimate to any repair facility you choose, including the shop performing the inspection.

If your vehicle is not drivable, we can make arrangements to have it towed to one of these inspection locations. Additionally, if you have car rental coverage, AAA can set up a rental reservation for you if you select Enterprise or Hertz® when you file a claim.

The Choice Is Yours

While the shop referral service through our AAA Direct Repair Shop referral service comes highly rated, we also recognize that you may already have a preferred shop. Customers who are insured through AAA can still take advantage of the Drive-In Inspection and Appraisal Program, rental reservation and other services regardless of the shop they choose.


AAA’s Direct Repair Shop Program is for customers currently insured through AAA. Follow the Find A Shop button to locate a facility near you. Not insured through AAA? Contact an agent for a free, no obligation quote today.

Total Loss — Settlement Assistance

In the event that your vehicle is deemed a total loss, we will also assist you through the settlement process. A vehicle is deemed a total loss when the repair cost exceeds the lesser of:

  • The actual cash value, including deduction for depreciation, at the time of loss; or
  • The amount necessary to repair or replace the vehicle with another of like kind and quality; or
  • Any applicable limit shown on your insurance declaration certificate

The actual cash value of your vehicle will be determined by an independent source, based on how your vehicle compares to other available or recently sold vehicles of similar year, make, model, mileage, options and condition.


or call 888.222.4417 to contact an agent near you.

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