Make an insurance payment

If you receive three consecutive errors you will be directed to speak to a customer service representative for assistance.

You may receive an error for the following reasons:

• Invalid entry of your policy number. Your number should be copied exactly as it appears on the top of your billing statement, as other documents may not present the number in the proper format. Ensure that no spaces or dashes are entered and that letters are used if they appear in the policy number. You must have your insurance policy number to make an insurance payment. For insurance payments, your policy number will be formatted like this: Alphabetical characters that start with AUT, HOM, or PUP followed by nine numbers. Please be aware that if there is a 0 after AUT, HOM, or PUP, this is a zero and not the letter O. The three alphabetic characters (AUT, HOM, or PUP) must be entered along with the nine numbers (including the leading zero) to find your policy.
• Ineligible for online payment. Your policy status may be in a condition that prevents you from making a payment.

Allowable forms of payment are personal checking accounts, VISA, MasterCard, Discover and American Express credit cards or debit cards that have a VISA or MasterCard logo.

If you are paying by check, you will need your bank’s routing number and your checking account number, which you can find at the bottom of your checks. You will not have to provide a check number.

For credit/debit card payments, you will need the card number, expiration date and security code (the three-digit code located on the back of most cards, or the four-digit code located on the front of the card for American Express).

If you are located in GA or TN and need assistance, please contact the Member Service Center at 855.647.3846.

If you are located in any other state and need assistance, please contact the Member Service Center at 888.883.8611.

If you choose not to make a payment online you can mail your payments to the following addresses. Please ensure you include the policy number to indicate where you would like your payment applied.

Insurance:
If your policy number begins with AUT, HOM, or PUP:
Mail payments to: AAA Insurance, P.O. Box 740860, Cincinnati, OH 45274-0860.

It may not.

If you are located in GA or TN and need assistance, please contact the Member Service Center at 855.647.3846.

If you are located in any other state and need assistance, please contact the Member Service Center at 888.883.8611.

If you received a confirmation number, your payment was successful. Please note that a successful payment may be reversed for such reasons as insufficient funds in your checking account or your credit card balance having reached its maximum limit.

At this time, AAA does not store or retain any customer payment data for insurance products.

You can complete one payment transaction per insurance bill at this time. After the first payment is complete, you will be offered the option to make another payment.

It can take up to three days for the accounting process to be complete. Your successful payment will be credited as paid in our system as the date and time your payment was made and you received a confirmation number. Please note that due to the three day time period, recent payment activity may not yet be reflected in the amount(s) owing.

If you make a payment through your own internet bill payment service, it may take us longer to receive this payment. Payments sent by your service provider through the postal service may be delayed.

AAA does not charge a fee for you to make a payment through our online payment services.

Paying through online payment services should never take longer than three days to appear and validate in our systems. Usually this notice indicates your payment was not made on the AAA website, but through a third-party website, such as your bank, CheckFree, Quicken, etc. AAA currently does not directly connect with these third parties, which may result in a payment taking as long as 21 days to reach us.

If you are located in GA or TN and need payment assistance, please contact the Member Service Center at 855.647.3846 and provide the confirmation number you received when you made your payment.

If you are located in any other state and need payment assistance, please contact the Member Service Center at 888.883.8611 and provide the confirmation number you received when you made your payment.

Payment options vary based on the billing cycle of the policy.